The Water Industry in Australia is made up of a number of different sectors which include water supply, wastewater (sewerage), and stormwater management.
Each of these sectors faces constant pressure to deliver upon a Customer Charter to meet key objectives Water Industry Regulators such as:
- Carbon Emission Targets: Meeting state and federal government policies and objectives.
- Supply Services to Remote Areas: The ‘nobody gets left behind’ approach to servicing regional areas where traditional infrastructure was too costly and hard to maintain.
- Improve Water Supply Resilience: Insulate the service from natural disasters like fires, storms, and floods.
The Customer Charter for supply is facilitated by the Water Board Innovation Team who are part of the Department of Environment Water Land and Planning (DELP).
Their objectives are to plan, build and test solutions that help to develop sustainable water service infrastructure in line with Water Industry Regulators.